Melbourne Call Analytics & VoIP Provider Launches Call Management Solution

Melbourne call analytics and call center software provider Yamo announced the launch of Yamo Insight, a real-time, scalable, performance, and call flow management system. Designed as a plug-and-play monitoring and analytics platform, the software is available with the company's telephony services.

Lagos, Nigeria - July 18, 2017 /PressCable/ —

Melbourne call analytics and IP telephony provider Yamo announced the launch of Insight, its outbound and inbound call center software. The robust feature-rich call management system offers call center managers end-to-end oversight of all inbound and outbound calls.

More information about Yamo and the new solution is available at https://yamo.com.au

Yamo is Melbourne’s preferred telecommunications service provider for small, medium, and large businesses. The company focuses on IP telephony and call analytics as tools and methods to help companies improve service quality, return on investment, and maximize profitability.

Insight is a comprehensive, affordable, and scalable call management solution that provides easy monitoring, administration, and reporting. The software integrates easily with multiple contact center setups, delivering seamless migration and powerful real-time data that can power business decisions.

The platform’s real-time capabilities include monitoring call status, agent availability, periodic agent performance, and a live visual scoreboard. Yamo combines powerful visual reporting with ease of deployment through its unique plug-and-play architecture. The focus of the Yamo platform in conjunction with the company’s VoIP and telecommunications solutions such as the cloud-based BusinessVoice system.

Yamo Insight is available as a free addon with the company’s Lite and Premium plans across multiple platforms. The platform is provided free for systems with five or more extensions, making it suitable for startups and small enterprise contact operations.

According to a spokesperson for Yamo, “Insight is a best-in-class solution that provides contact centers with in-depth analytics and call flow control. These tools are backed up by an expansive reporting module that provides in-depth call analysis and recordings, helping businesses easily identify operational issues and speed up the resolution.”

Yamo Pty Limited is headquartered in Melbourne and is a telecom, VoIP, and call analytics provider specialized in the design and implementation of high-performance call systems. More information about the company and the Yamo Insight solution is available at the URL above.

Contact Info:
Name: Yinxlee
Organization: Infobiz
Address: 13 Olabode Close, Lagos '10-1000, Nigeria
Phone: +234-886249740

For more information, please visit https://yamo.com.au

Source: PressCable

Release ID: 215621