Dec 15, 2022
A renowned business consultancy specializing in strategic innovation and service lifecycle management releases a new white paper exploring the impact of augmented reality (AR) on the field service industry.

Warrington,United States - December 15, 2022 /PressCable/ —
The latest report from Blumberg Advisory Group, Inc. discusses how original equipment manufacturers (OEMs) can be underserved by subcontractors who lack the expertise to repair and maintain machinery. Advances in the accessibility of augmented reality technology, however, offer both parties a way to improve services and aftersales support.
More details can be found at https://www.blumbergadvisor.com/impact-ar-subcontractor-fs-performance
The white paper highlights how the growing economic necessity of outsourcing field service operations has brought declining standards of quality control and efficiency. This affects everything from customer satisfaction, productivity, and profit margins to reliability and compliance standards.
According to data shared by Artillery Intelligence, there were approximately 598 million active AR devices in operation by the end of 2020. This number is projected to increase to over 1.75 billion by 2024. AR’s move into the mainstream has been hastened by its versatility across sectors as diverse as healthcare, the automotive industry, and online retail.
The Blumberg report points to AR’s ability to bridge the skills gap between OEM technicians and subcontractors through real-time video collaboration. These advanced tools allow remote experts to get an “over-the-shoulder” view of what a technician sees. Spatial orientation features and virtual markers also improve the ease and accuracy of communications.
The article points out that, by recording and saving these sessions, AR technology also helps to create a database of solutions to resolve recurring problems. The development of “self-solve” tools also offers a unique and personalized training experience for operatives.
The paper also highlights how leading field service management software developer ServiceNow has designed programs explicitly to facilitate outsourced workforces. The company’s module offers integration with CareAR augmented reality technology to resolve equipment issues in the field.
About Blumberg Advisory Group, Inc.
The company works with a diverse clientele across the field service space to drive growth through innovation and strategic planning. Blumberg offers critical industry insight, trend identification, and cutting-edge research to help clients meet the challenges of modern-day business.
A spokesperson says, “By making AR available to all participants of the blended workforce, an OEM/FSO ensures every technician assigned to a customer site can deliver consistent quality service.”
For more information, and to read the white paper in full, go to https://www.blumbergadvisor.com/impact-ar-subcontractor-fs-performance
Contact Info:
Name: MICHAEL ROBERT BLUMBERG
Email: Send Email
Organization: Blumberg Advisory Group
Address: 2222 Matts Way, Warrington, PA 18976, United States
Website: https://www.blumbergadvisor.com/
Source: PressCable
Release ID: 89086622
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